Refund & Return Policy

At 13CUSTOM LIMITED, we stand behind the quality of our fashion products. If you're not completely satisfied, we offer a 30-day hassle-free return policy for quality-related issues.

1. Eligibility for Returns

✅ We Accept Returns For:

Defective or damaged items

Wrong items received

Quality issues (e.g., fabric flaws, stitching problems)

❌ Non-Returnable Items:

Final sale items (clearly marked)

Used or washed garments

Items without original tags/packaging

2. How to Initiate a Return

Contact us within 30 days of delivery:

Email: [support@13custom.com]

Include: Order number, product photos, and issue description

Our team will review and email you:

A prepaid return label (for quality issues)

Or return instructions (for non-quality returns)

Ship items back within 7 days of approval

3. Refund Process

Approved returns: Full refund to original payment method

Processing time: 5-10 business days after we receive your return

Exceptions: Original shipping fees non-refundable unless our error

4. Exchange Policy

Free exchanges for defective/wrong items (subject to stock)

Customer covers shipping for size/color exchanges

5. Quality Inspection

All returns are inspected. Refunds may be denied if:

Items show signs of wear or misuse

Original tags are missing

6. Need Help?

Contact our support team:

📧 Email: help@13CUSTOM.com

📍 Address:RM D07,8/F KAI TAK FTY BLDGNO. 99 KING FUK ST SAN POKONGHONG KONG